INTRODUCTION
This regulation defines the terms of use and service provision conditions by QFind Sp. z o.o. (hereinafter referred to as QFind). The subject of the regulation is to ensure clear and transparent cooperation conditions and use of the service offered by QFind. All information about QFind Sp. z o.o. is provided at the end of the regulations.
§ 1 DEFINITIONS
User – an individual or organization using the QFind service – regardless of whether they have an account or not.
Consumer – a natural person performing a legal act not directly related to their commercial, business, craft, or professional activity.
Buyer – any entity purchasing in the Store or taking steps to make a purchase.
Privileged Buyer – Consumer or Privileged Entrepreneur.
Privileged Entrepreneur – a Buyer being a natural person, concluding or intending to conclude an agreement with QFind based on the Regulation directly related to their business activity, but not having a professional character for them.
QFind – QFind Sp. z o.o., NIP: 1251764758, REGON: 528060967, ul. Juliusza Słowackiego 23A, 05-091 Ząbki.
Regulation – this regulation of QFind service provision.
Content – any data, information, or materials sent to the QFind service, including messages and communications sent via the service.
Service – a set of functionalities provided by QFind – including associated software and the delivery of any products purchased through the service.
Store – the online store available in the QFind mobile application.
Business days – days from Monday to Friday excluding public holidays in Poland.
Consumer Rights Act – Polish Act of 30 May 2014 on consumer rights.
§ 2 RESERVATIONS
The User acknowledges that the operation of the QFind system is based on technology that may be subject to limitations. An example of such a situation is the inability to contact the owner of a lost item due to lack of mobile network coverage, incorrect contact details provided by the User, or an inadequate internet connection.
The User acknowledges that using technology – including the Internet – involves certain risks. The User accepts the risks associated with using the Service via the Internet or other technologies.
In case of arranging a meeting, it is recommended to exercise particular caution. The meeting should take place in a public place following the guidelines for using the Service available directly in the application. Meetings take place solely at the User's risk, and QFind is not responsible for their course.
§ 3 UPDATE AND MODIFICATION OF THE REGULATION
QFind reserves the right to update and modify this regulation in response to changing market, legal realities, and user needs. Any changes will be communicated and published on the QFind website, and continued use of the service will signify acceptance of the modified regulation.
If a Consumer using the Service does not accept changes to the regulation – unless these changes result from applicable law – they have the option to opt out of the Service. In such a case, log in to your account on the QFind service and delete the account before the new regulation provisions come into force.
§ 4 SHOPPING IN THE STORE
The prices of products visible in the Store are the total prices for the product.
QFind emphasizes that the total order price consists of the price indicated in the Store for the product and – if applicable – the cost of product delivery.
The selected product to be purchased should be added to the cart in the Store.
Then, the Buyer selects the method of product delivery and the payment method for the order from the options available in the Store, as well as provides the necessary data to complete the order.
The order is placed when its content is confirmed and the Regulation is accepted by the Buyer.
Placing an order is equivalent to concluding an agreement between the Buyer and QFind.
In the event that the Buyer fails to collect the shipment – which constitutes improper performance of the contract terms within the agreed period (Article 395 of the Civil Code) – QFind contractually withdraws from the distance contract with the Buyer, and the Buyer bears the full cost of shipping the order as well as its return to QFind, in accordance with the delivery price list. The Buyer will be informed of this fact via an email sent to the address provided when placing the order.
.
§ 5 PAYMENTS
The following payment methods are available in the Store:
Via the online payment operator Przelewy24.
Traditional bank transfer to the QFind account.
Cash on delivery, i.e., by card or cash upon delivery of the product to the Buyer.
By making purchases in the Store, the Buyer accepts the use of electronic receipts by QFind. The Buyer has the right to withdraw this consent.
In the case of an unintended error in the pricing of any part of the Service, QFind is not obliged to provide the Service at the incorrectly stated price. In such a situation, QFind will inform the Buyer about the price correction, and the Buyer will have the option to decide whether to continue using the Service at the corrected price or to resign from it.
§ 6 ORDER FULFILLMENT AND PRODUCT DELIVERY
The order fulfillment time is 14 business days.
The delivery process is considered completed when the product is delivered to the address indicated by the User during the order placement.
Orders are fulfilled exclusively to the countries listed on the QFind website. If the order originates from a country not covered by the delivery area, QFind reserves the right to cancel it – even if the sales contract has already been concluded.
Unless otherwise indicated, all delivery times listed in the Store are approximate. QFind is not responsible for delivery delays caused by factors beyond its control or if appropriate delivery instructions have not been received.
In the event of receiving a failed delivery attempt notification, the User is obliged to contact the courier to arrange a new delivery date. If personal collection of the parcel is impossible, QFind reserves the right to leave it at the reception, in the lobby, at the door, with a neighbor, or in another location in the User's immediate vicinity.
§ 7 RIGHT TO WITHDRAW FROM THE CONTRACT
The Buyer has the right to withdraw from the contract concluded with QFind via the Store – subject to § 8 of the Regulations – within 14 days without giving any reason.
The withdrawal period expires 14 days after the day:
on which the Buyer acquired physical possession of the goods or on which a third party other than the carrier and indicated by the Buyer acquired physical possession of the goods;
on which the Buyer acquired physical possession of the last good, batch, or piece or on which a third party other than the carrier and indicated by the Buyer acquired physical possession of the last good, batch, or piece – in the case of a contract relating to multiple goods ordered by the Buyer in one order and delivered separately, in batches or in parts.
To exercise the right of withdrawal, the Buyer must inform QFind of their decision to withdraw from the contract by an unequivocal statement sent to the QFind email address provided at the end of the Regulations.
To meet the withdrawal deadline, it is sufficient for the Buyer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
In the event of withdrawal from the concluded contract, QFind will reimburse the Buyer for all payments received from them, including the costs of delivering the goods (except for the additional costs arising if the Buyer chose a delivery method other than the least expensive standard delivery offered by QFind) – without undue delay and in any event not later than 14 days from the day on which QFind was informed of the Buyer's decision to withdraw from the contract.
QFind will carry out such reimbursement using the same means of payment as the Buyer used for the initial transaction unless the Buyer has expressly agreed otherwise. In any event, the Buyer will not incur any fees as a result of such reimbursement.
If QFind has not offered to collect the goods from the Buyer itself, it may withhold reimbursement until it has received the goods back or until the Buyer has supplied evidence of having sent back the goods, whichever is the earliest.
QFind requests that the goods be returned to the following address: ul. Juliusza Słowackiego 23A, 05-091 Ząbki, without undue delay and in any event not later than 14 days from the day on which the Buyer communicated their withdrawal from the sales contract. The deadline is met if the Buyer sends back the goods before the period of 14 days has expired.
The Buyer will bear the direct cost of returning the goods.
The Buyer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
§ 8 EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The right to withdraw from a distance contract referred to in § 7 of the Regulations does not apply to the contract:
where the subject of the service is a non-prefabricated item, manufactured according to the Buyer's specification or serving to satisfy their individual needs;
where the subject of the service is goods that, after delivery, by their nature, are inseparably combined with other items.
§ 9 COMPLAINTS
General Provisions
QFind is liable to the privileged Buyer for providing the Service in accordance with the contract as required by applicable law, including the Consumer Rights Act.
QFind requests that complaints (including those regarding the operation of the service) be submitted to the postal or email address indicated at the end of the Regulations.
If a product is under warranty, information about it and its conditions is available in the Store.
QFind will respond to complaints within 14 days of receiving them.
Privileged Buyers
In the event of non-compliance of the goods with the contract, the privileged Buyer may exercise the rights specified in Chapter 5a of the Consumer Rights Act.
QFind is liable for any non-compliance of the goods with the contract existing at the time of delivery and revealed within two years from that time, unless the shelf life of the goods, specified by QFind, its legal predecessors, or persons acting on their behalf, is longer.
Under the provisions of the Consumer Rights Act, in the event of non-compliance with the contract, the privileged Buyer may demand:
replacement of the goods;
repair of the goods.
Additionally, the privileged Buyer may submit a statement on:
price reduction;
withdrawal from the contract
in situations where:
QFind refused to bring the goods into compliance with the contract in accordance with Article 43d(2) of the Consumer Rights Act;
QFind did not bring the goods into compliance with the contract in accordance with Articles 43d(4)-(6) of the Consumer Rights Act;
the non-compliance of the goods with the contract persists despite QFind's attempts to bring the goods into compliance with the contract;
the non-compliance of the goods with the contract is significant enough to justify a price reduction or withdrawal from the contract without first using the remedies specified in Article 43d of the Consumer Rights Act;
it is clear from QFind's statement or circumstances that it will not bring the goods into compliance with the contract within a reasonable time or without undue inconvenience to the privileged Buyer.
For goods subject to repair or replacement, the privileged Buyer should make these goods available to QFind. QFind will collect the goods from the privileged Buyer at its own expense.
The privileged Buyer may not withdraw from the contract if the non-compliance of the goods with the contract is insignificant.
In the event of withdrawal from the contract as referred to in this section, the privileged Buyer shall immediately return the goods to QFind at its expense, to the address: ul. Juliusza Słowackiego 23A, 05-091 Ząbki. QFind will refund the privileged Buyer without delay, no later than 14 days from the date of receiving the goods or proof of their return.
QFind will refund the privileged Buyer for the price reduction without delay, no later than 14 days from the date of receiving the privileged Buyer's statement on the price reduction.
Buyers Other Than Privileged Buyers
In the event of a defect in the goods, a Buyer other than a privileged Buyer may complain about the defective goods based on the warranty regulated in the Civil Code.
Regarding a Buyer other than a privileged Buyer, QFind is liable under the warranty if a physical defect is found before the expiration of two years from the date the goods were delivered to the Buyer.
According to the Civil Code, a Buyer who is an entrepreneur other than a privileged Entrepreneur loses the rights under the warranty if they did not examine the goods in time and in the manner accepted for such goods and did not notify QFind of the defect immediately, and if the defect appeared later – if they did not notify QFind immediately after its discovery. To meet this deadline, it is sufficient to send a notification of the defect before its expiration.
Using the warranty, a Buyer other than a privileged Buyer may, on the terms specified in the Civil Code:
submit a statement on price reduction;
in the case of a significant defect – submit a statement on withdrawal from the contract;
demand the replacement of the goods with defect-free ones;
demand the removal of the defect.
If it turns out that for the complaint to be considered it is necessary to deliver the defective goods to QFind, a Buyer other than a privileged Buyer is obliged to deliver these goods to the address: ul. Juliusza Słowackiego 23A, 05-091 Ząbki.
§ 10 PRIVACY PROTECTION AND PROCESSING OF PERSONAL DATA
The User accepts that QFind processes personal data in accordance with the provisions of the General Data Protection Regulation (GDPR). Details of personal data processing – including scope, manner, and purposes – are clearly specified in QFind's Privacy Policy.
§ 11 LIMITATION OF LIABILITY FOR IMPROPER USE OF THE SERVICE
The User accepts that the responsibility for improper use of the Service lies solely with the User. QFind is not responsible for any damages resulting from non-compliance with general guidelines or improper use of products.
Before first use, the User is required to read the user manual, which is provided with the product or available on the QFind website.
QFind makes every effort to ensure that the information contained in the user manual is complete and up-to-date; however, it does not guarantee that this information is free from errors or inaccuracies that may affect the use of the Service.
In case of technical problems or questions regarding the proper use of the Service, the User should contact QFind's customer service.
§ 12 RIGHT TO USE THE SERVICE
QFind grants the User a limited, personal, and non-transferable right to use the Service. This right allows the User to use the Service on any device owned or controlled by the User, provided that the provisions of these regulations are observed.
§ 13 AGE REQUIREMENTS
In order to use the Service or register on the website, the User must be at least 12 years old. Registration and use of the Service by persons under 12 years of age must be supervised by an adult.
§ 14 LIMITATIONS ON SERVICE USE
While using the Service, the User agrees to adhere to the following rules:
Respect applicable laws, regulations, and codes of conduct.
Avoid transmitting or publishing Content that may be considered:
defamatory, threatening, harassing, invasive of privacy, offensive, vulgar, racist, hateful, discriminatory, obscene, pornographic, sexually suggestive, promoting self-harm, misleading, or otherwise inappropriate;
infringing on intellectual property rights or other rights of third parties;
related to phishing, fraud, or other unlawful activities;
containing personal data of third parties without their consent (if the person is an adult) or without parental/guardian consent (if the person is a minor).
Not impersonate others or entities.
Not use the Service to provide similar services to third parties or to compete with QFind's activities.
Avoid actions that may disrupt the operation of the Service – including denial-of-service attacks, spreading worms, viruses, Trojan horses, or mass mailings.
Refrain from actions that could negatively impact other Users' use of the Service.
Not gain unauthorized access to parts of the Service or equipment used to provide it.
Not intercept or modify communications within the Service.
Not circumvent security features or other functions of the Service – including functions that restrict the use of the Service or copying of Content.
Not encourage or assist others in engaging in any of the above actions.
Additionally, the User agrees to:
Promptly respond to any reasonable requests or instructions issued by QFind regarding the use of the Service.
Ensure that all provided contact information and other information are accurate and up-to-date, and any significant changes to this information will be promptly communicated to QFind.
§ 15 USER CONTENT LIABILITY
The User is responsible for all Content that they publish or transmit through the Service.
The User ensures that they have all necessary rights and consents to use their Content within the Service.
QFind reserves the right to reject, suspend, modify, or delete any content without prior notice and without obligation to refund. Furthermore, if Content is subject to complaints, violates the terms of the Service, poses a threat to the security of others, may lead to committing a crime, or its disclosure is required by law, QFind may disclose it to the police or other appropriate authorities.
QFind is not liable for the improper use of Content shared by the User. The User should avoid sending Content that could be improperly used.
§ 16 THIRD-PARTY CONTENT
Advertisements and links to third-party websites may be presented within the Service. It should be noted that QFind does not endorse or recommend these contents and assumes no legal responsibility for their content. Their use is solely at the User's own risk.
§ 17 GENERAL GUIDELINES AND INFORMATION
If QFind provides guidelines or other general information regarding the Service, it does not guarantee their accuracy or timeliness and assumes no legal responsibility for this information. QFind recommends that the User conduct a thorough investigation to confirm their suitability for specific purposes before taking any action. The User uses this information at their own risk.
§ 18 USER ACCOUNT MANAGEMENT
Unless otherwise specified, the user account in the Service is intended for personal use only and may not be transferred to other individuals. The User agrees not to share their account with third parties and to maintain the confidentiality of their login information. In case of any security breaches—such as loss, theft, improper use, or unauthorized disclosure or use of login information—the User must promptly notify QFind of such incidents. The User is fully responsible for any actions taken by third parties using their account or identity.
§ 19 DISCOUNT CODES
QFind may occasionally offer discount codes for use exclusively on purchases made through the account for which they were issued and registered. Discount codes cannot be transferred or exchanged for cash. Unless otherwise specified, discount codes:
are available only for new orders placed online;
cannot be applied retrospectively;
may be used only once per User;
Unless otherwise specified, the User can apply only one discount code per transaction. The order of applying discount codes is at QFind's discretion.
QFind reserves the right to reject any discount code if it determines that its use violates these regulations. The terms of use for each discount code may be subject to additional specific rules specified at the time of issuance.
QFind reserves the right to change or withdraw discount codes at any time without prior notice.
§ 20 TECHNICAL SUPPORT
QFind provides technical support only within the scope clearly defined within the Service. The scope of available support may change, and such changes will be communicated accordingly.
§ 21 AVAILABILITY AND CHANGES TO THE SERVICE
QFind cannot guarantee continuous and uninterrupted access to the Service or its error-free operation. QFind reserves the right to temporarily suspend the Service without prior notice and without liability for purposes such as repairs, maintenance, enhancements, or due to other technical factors.
QFind may make changes to the Service at any time.
§ 22 TERMINATION OR SUSPENSION OF AGREEMENT
The User has the right to terminate the Service at any time following the instructions provided in the offer. However, it should be noted that termination of the Service does not automatically entitle the User to a refund of fees, unless the User is entitled to consumer rights to withdraw from the contract.
If a one-time fee is paid or codes are purchased, the Service is provided indefinitely.
QFind reserves the right to terminate the agreement at any time without notifying the User, as well as to suspend part or all of the Service or impose restrictions if:
There are grounds to suspect that the User has violated the terms of service.
Required fees have not been paid.
It is necessary to protect QFind, Users, or other individuals.
It is required by applicable laws or decisions of competent authorities.
QFind may terminate the agreement at any time without giving a reason, notifying the User electronically.
QFind reserves the right to terminate the provision of the Service as a whole at any time without the possibility of a refund, notifying the User electronically.
In the event of termination by either party:
The User loses the right to use the Service and the ability to contact the finder through it.
The termination of the agreement does not affect previously acquired rights and obligations.
Provisions of the agreement that by their nature should survive termination remain in effect.
The User may not re-register or use the Service again if QFind has informed them of the termination of the agreement due to a breach of the terms of service.
§ 23 LIMITATION OF LEGAL LIABILITY
Limitation clauses of QFind's legal liability apply only to Users who are Consumers.
QFind undertakes to deliver products in accordance with the agreement. However, the provisions of this agreement do not affect the statutory rights of the Consumer regarding faulty goods, non-compliance with description, or other contractual terms.
QFind is not liable for losses or damages in cases where:
There has been no breach of legal duty by QFind, its employees, or agents.
The loss or damage was not reasonably foreseeable, meaning it was not an obvious consequence of a particular event or was not contemplated by the parties at the time of entering into the agreement.
The loss or damage was caused by the User – for example, by not complying with these terms and conditions.
The loss or damage concerns a business.
§ 24 INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights related to materials used within or in connection with the Service belong to QFind or its partners. The User is only entitled to personally view these materials on their own device. Any other use of these materials – including copying, publishing, selling, adapting, or downloading excerpts – requires prior written consent from QFind.
Improper attribution of ownership or source of these materials – such as by modifying or removing authorship or any legal information – is prohibited.
The User is not allowed to collect, gather, or link to any content available in the Service without prior written consent from QFind.
§ 25 FORCE MAJEURE AND EXCEPTIONAL CIRCUMSTANCES
QFind is not liable for the inability or delay in performance of obligations under the agreement due to circumstances beyond its control. Such circumstances include, but are not limited to, telecommunications failures, epidemics, and other situations classified as force majeure.
§ 26 ASSIGNMENT OF RIGHTS AND OBLIGATIONS
QFind reserves the right to transfer all or part of its rights and obligations arising from the agreement to another entity. In such a case, QFind will take all necessary steps to ensure that the User's rights arising from the agreement are not infringed.
The User is not entitled to transfer their rights or obligations arising from the agreement to other persons without prior written consent from QFind due to the personal nature of the agreement.
§ 27 JURISDICTION AND APPLICABLE LAW
This regulation is governed by Polish law. Any disputes arising from it will be resolved by the courts having jurisdiction over the seat of QFind. A User who is a Consumer has the right to use the protection afforded to them under mandatory laws of their country of residence, and the provisions of the regulation do not affect those rights.
§ 28 GENERAL PROVISIONS
All notifications related to this regulation will be sent by QFind via email to the latest email address provided by the User – unless otherwise specified.
The section headings in this regulation are for informational purposes only and are not legally binding.
The failure to enforce any right or provision of this regulation by either party shall not constitute a waiver of that right or provision.
If any part of the agreement is found to be invalid or unenforceable, the remaining provisions shall still be effective.
Third parties do not have the right to enforce this regulation unless expressly stated otherwise.
The parties to this regulation are independent entities and – unless otherwise specified – no provisions create an agency, employment, or representative relationship between them.
QFind offers a paid service for sticker replacement in case of code fading or any other form of its use or destruction. In such a situation, the User should report this need to QFind via email with a clear photo of the used sticker attached and pay the appropriate fee.
Please note that received products may slightly differ from those presented in the offer.
§ 29 ABOUT THE COMPANY
Full company name – QFind Sp. z o.o.
Trade name – QFind
Country of registration – Poland
Tax Identification Number (NIP) – 1251764758
REGON - 528060967
KRS - 0001091908
Registered office and correspondence address – ul. Juliusza Słowackiego 23A, 05-091 Ząbki
Contact details:
Email address – help@qfind.me
Phone number – 537 300 505
Website – www.qfind.me
